Return & exchange policy

Kiddostoy (www.kiddostoy.com)

At KiddosToy, we are committed to providing safe, fun, and high-quality toys. Please read our Return & Refund Policy carefully before making a purchase.

1. Non-Returnable Items
2. Due to hygiene and child safety concerns, all toy items sold on KiddosToy are non-returnable and non-exchangeable once delivered.
3. Damaged, Defective, or Incorrect Items

We only accept returns or replacements under the following conditions:

The item received is damaged

The item has a manufacturing defect

The wrong product was delivered

To be eligible:

You must notify KiddosToy within 24–48 hours of delivery.

Clear photos or an unboxing video must be shared as proof.

The item must be unused, unopened, and in its original packaging.

Once verified, we will offer a replacement or refund, as deemed appropriate.

3. Refund Process

Approved refunds will be processed within 5–7 business days after verification.

Refunds will be issued to the original method of payment only.

Shipping and handling charges (if any) are non-refundable.

4. Order Cancellations

Orders can be canceled before dispatch by contacting our support team.

Once the order has been shipped, cancellation is not permitted.

5. Exchange Policy

Exchanges are not allowed, except in cases of damaged, defective, or incorrect items approved by our team.

6. Important Notes

Minor color variations due to screen resolution are not considered defects.

KiddosToy reserves the right to decline return or refund requests that do not meet policy conditions.

This policy is subject to change without prior notice.

7. Contact Us

For any questions or support regarding returns or refunds, please contact us:

📧 Email: kiddostoycare@gmail.com

🌐 Website: www.kiddostoy.com