Refund and Returns Policy

Return & Refund Policy

Kiddostoy (www.kiddostoy.com)

At Kiddostoy, we are committed to providing safe, fun, and high-quality toys. Please read our Return & Refund Policy carefully before making a purchase.

1. Non-Returnable Items

Due to hygiene and child safety concerns, all toy items sold on Kiddostoy are non-returnable and non-exchangeable once delivered.

2. Damaged, Defective, or Incorrect Items

We only accept returns or replacements under the following conditions:

• The item received is damaged
• The item has a manufacturing defect
• The wrong product was delivered

To be eligible:

• You must notify KiddosToy within 24–48 hours of delivery.
• Clear photos or an unboxing video must be shared as proof.
• The item must be unused, unopened, and in its original packaging.

Once verified, we will offer a replacement or refund, as deemed appropriate.

3. Refund Process

• Approved refunds will be processed within 5–7 business days after verification.
• Refunds will be issued to the original method of payment only.
• Shipping and handling charges (if any) are non-refundable.

4. Order Cancellations

• Orders can be canceled before dispatch by contacting our support team.
• Once the order has been shipped, cancellation is not permitted.

5. Exchange Policy

• Exchanges are not allowed, except in cases of damaged, defective, or incorrect items approved by our team.

6. Important Notes

• Minor color variations due to screen resolution are not considered defects.
• KiddosToy reserves the right to decline return or refund requests that do not meet policy conditions.
• This policy is subject to change without prior notice.

7. Contact Us

For any questions or support regarding returns or refunds, please contact us:

📧 Email: kiddostoycare@gmail.com
🌐 Website: www.kiddostoy.com